Frequently Asked Questions
Q: What is @america at Pacific Place?
A: The @america facility is a pioneering initiative from the US Department of State. It is outfitted with state-of-the-art technology that offers interactive engagement with varied and edgy content-rich activities.
Q: When is @america open?
A: The facility is open all year round and the admission hours are 10AM to 9PM daily.
Q: Do I have to pay admission to come to @america at Pacific Place?
A: The @america facility is open to the public with no admission fee. Participation in and use of the facility is open to everyone and completely free of charge.
Q: How do I become a member?
A: Please visit the Membership Login section. To become our member one simply clicks register and completes the membership form in the @america website or use Facebook Connect. After registering, you can choose to subscribe to our newsletter.
Q: What events or programs are offered @america?
A: There are many engaging and content-rich activities on offer daily at @america. For further information, visitors are able to visit the Upcoming Events and Events Calendar sections to learn more about what lies ahead.
Q: Where can I park?
A: Pacific Place offers secured parking spaces integrated within the mall. The mall’s entrance can be easily accessed through the Bursa Efek Jakarta side as well as through the Artha Graha building side.
Q: How do groups visit @america?
A: Groups are able to visit @america whenever it is open. If a group wishes to conduct a special event, there is an activity solicitation form that can be filled out and submitted for approval. Please visit the Collaborate with Us page to proceed.
Q: Is photography allowed at @america?
A: Yes, photography is allowed at @america.
Q: Is @america at Pacific Place accessible for people with disabilities?
A: Yes, the @america facility would like to welcome all of its visitors including those who need special accessibility features.
Q: What should visitors keep in mind while visiting @america?
A: There will be no food or beverages allowed inside the facility and visitors will be immediately directed to the locker area to check in all their personal belongings upon arrival. Cell phones are allowed. The facility possesses a state-of-the-art security system to ensure everyone’s entrance is as efficient as possible.
Q: What do I do if I lose something @america?
A: If you lose your belongings at @america, please immediately contact our security officers or staff on duty for further assistance.
Q: My question is not answered here, whom can I contact?